FAQ

You can locate a particular product by:

1. Clicking on the search icon and entering the product description.

2. Clicking on the galleries found at the top of the website and filtering from there: 

Gifts, Ready to Wear etc.

3. Contacting our customer Service

You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

UAE Deliveries

• Dubai: Same day or next business day for orders placed before the cutoff time.
• Other Emirates: 1–3 business days.

International Deliveries

• GCC: 2–5 business days.
• Europe & International: 4–10 business days depending on destination and customs clearance.

Please note that delivery timelines may vary during launches, promotions, holidays, or peak seasons.

Yes, high-value orders may require a signature upon delivery for security purposes.

Delivery Information

Mandelli offers local UAE delivery and selected international shipping options. All orders are carefully packed to ensure garments arrive in perfect condition.

UAE Delivery

• Dubai: Same-day or next-business-day delivery available for eligible orders.
• Other Emirates: 1–3 business days.

International Shipping

International delivery timelines vary by destination and customs clearance procedures.

Shipping Charges

Shipping fees are calculated at checkout based on:

• Delivery location
• Order value
• Selected delivery method

Promotional complimentary shipping may apply on selected orders or campaigns.

Taxes & VAT

All UAE orders include 5% VAT in accordance with UAE regulations.

International customers may be subject to:

• Import duties
• Customs fees
• Local taxes

These charges are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive a tracking confirmation via email or SMS with real-time shipment updates.

Signature on Delivery

For security purposes, high-value orders may require a signature upon delivery.

Delivery Attempts

If the courier cannot complete the delivery:

• Additional delivery attempts may be arranged
• The customer may be contacted directly by the courier
• Orders returned due to failed delivery attempts may incur additional shipping charges

Incorrect Shipping Information

Mandelli is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

International Duties & Customs

Customers are responsible for any customs duties or import taxes applicable in their destination country when transporting goods internationally.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact our customer care team within 24 hours of delivery and include:

• Order number
• Photos of the packaging and item
• Description of the issue

Packaging

All Mandelli orders are prepared using premium protective packaging designed to preserve the quality and presentation of each garment.

You can verify authenticity through:

• Official Mandelli retail locations
• Authorized partners and distributors
• Official receipts and VAT invoices
• Verified payment confirmations
• Official website and social channels